Refund Policy

(Revised and updated as of 4/1/2026)

Payment is required in full before receiving any services or attending any events. Accepted payment methods include credit cards, cash, and checks. Credit is not extended.

A transaction fee of 3.4% is added to all transactions processed via a credit or debit card to cover processing costs. Direct ACH payments and cash are not subject to any processing fee.

Monthly Coaching

Monthly coaching fees are due on the first of every month. A prorated amount is charged if services commence mid-month.  

To maximize benefits, standard coaching packages require a 6-month commitment, and premium coaching packages require a 9-month commitment. Thereafter, services continue on a month-to-month basis at the discretion of either Carolina Multisports or the client. Cancellations of entire prepaid packages prior to end of commitment incur a 50% administrative fee of the remaining value; remaining value may be issued as a credit toward future services, valid for 12 months, rather than a cash refund.

Monthly payments are non-refundable once services have begun. No partial-month refunds are provided (e.g., cancellation mid-month does not yield a credit for unused days).  

Clients must notify Carolina Multisports in writing of termination or pause requests before the 1st of the month to allow billing adjustments for off-seasons or indefinite cancellation.  

Billing continues uninterrupted during vacations or personal absences.  

Exceptions are considered for documented medical necessity; a note from a licensed medical professional must be emailed directly to Carolina Multisports. Approved medical exceptions may result in a credit toward future services rather than a cash refund, at the discretion of Carolina Multisports.  

Custom training plans and any associated digital resources are considered intangible goods; once delivered or accessed, they are non-refundable.

Individual 1:1 Training 

Individual 1:1 training sessions require full prepayment.

Rescheduling requires at least 24 hours' notice. If less than 24 hours' notice is provided or the client fails to attend (no-show), the session is forfeited with no refund or credit. An additional payment is required for any rescheduled or future sessions.  

For prepaid multi-session packages, a missed session without proper notice forfeits one session credit.  Cancellations of  multiple prepaid sessions incur a $50 administrative fee; remaining value may be issued as a credit toward future services, valid for 12 months, rather than a cash refund.

Group Training

Group training sessions (e.g., open water swim practice or outdoor group rides) require advance registration and payment where a fee applies.

Failure to attend without notification results in forfeiture of the session fee, with no refund provided.  

Prepaid sessions do not transfer to the following calendar year. 

At Carolina Multisports' discretion and subject to availability, transfers to another equivalent group session may be permitted. Payments are held as credits for attendance at an equivalent future event within the same calendar year (subject to scheduling).

No cash refunds are available for group training sessions once payment is processed, except in cases of medical necessity (supported by a professional note), which may qualify for a credit.

Assessments

Assessments (e.g., underwater swim analysis or movement screen ) require full prepayment.

Rescheduling requires at least 24 hours' notice. Failure to attend without notification forfeits the assessment fee, with no refund provided. Rescheduling, if available, is accommodated based on scheduling constraints.  

No refunds are available for assessments once payment is processed, except for medical necessity (supported by a professional note), which may qualify for a credit toward future services.

Force Majeure

In cases of events beyond reasonable control (e.g., severe weather, natural disasters, pandemics, or government restrictions), Carolina Multisports may cancel or modify services/events. Affected clients receive credits for future equivalent services or events rather than cash refunds within the same calendar year, unless otherwise required by law.

General Provisions

All requests for exceptions, credits, or adjustments must be submitted in writing (via email). Carolina Multisports reserves the right to review requests case-by-case. Administrative fees cover processing and operational costs.

Credits expire after 12 months unless otherwise stated.  

Merchandise purchased through affiliates are handled directly by the affiliate in accordance with their respective policies; Carolina Multisports is not responsible for processing refunds, returns, exchanges, or related inquiries for such items. Please refer to their official website or contact them directly for details.

This policy aligns with common practices in multisport and endurance coaching to support program integrity and client commitment.